Personal Information We Collect
RIACT may collect or ask you to provide personal contact information such as your name, address, telephone number, email address. We may also collect billing and financial information from you, including credit card and payment information. We sometimes maintain other user account information like your transaction history. In some cases, in order to provide you with technical or customer support, we may ask you for additional information.
As described in further detail below, we also use automated technologies (like cookies) to collect certain information when you visit our website.
How We Use Your Personal Information
RIACT only uses your personal information when the law allows us to do so. Most commonly, we will use your personal information where: (i) we need to comply with a legal obligation; (ii) we need to perform a contract we have entered into with you; or (iii) it is necessary for our legitimate interests. In some instances, we process your personal information based on your consent. When the legal basis for the processing of your personal information is your consent, you may withdraw that consent at anytime by canceling your account with us.
Primarily, we use your personal information for our internal business purposes. This is in our legitimate interest in order to operate as a business and monitor and improve the quality of the services we provide. For example, our use of your contact information is necessary to keep you well informed of maintenance, support and usage issues, invoicing and accounting issues, escalated critical issues and problem resolutions that may arise with the services. Your information is also logged to help us diagnose technical problems and to administer RIACT's website.
We also like to keep you informed about our offered services and trends in the industry so we may also use email addresses to provide you with informative newsletters and other similar information. To opt out of email marketing, you can use the unsubscribe link found in the email communication you receive from us.
We may also track and analyze non-identifying and aggregate usage, including volume statistical information, from website visitors and customers and provide such anonymized information to third parties.
Sometimes we use personal and demographic information to help us determine which services are most likely to be of interest to you or to help diagnose problems with our systems or administration of our website.
We also use demographic information to gather general interest in our products and services, to help in the analysis of product/service usage, purchasing, and target markets.
How We Share Your Personal Information
Where you provide us with credit card information, be assured that we endeavor to use secure technologies to protect such information against unauthorized disclosures. Credit card information may be shared with the credit card companies themselves and with other credit verification organizations. We also may make general information about the purchases available to third parties from time to time.
Our Storage and Retention of Your Personal Information
RIACT securely keeps your information for as long as we reasonably require it, either for business purposes, to comply with any legal obligations, or for as long as we are contractually obliged.
How We Protect Your Personal Information
We use a variety of technical controls to help protect your personal information from unauthorized access, use or dissemination consistent with applicable data protection laws.
In addition, access to sensitive personal information is limited to those individuals and agents having a need to know.
When we engage a third party service provider to collect or otherwise process personal information on our behalf, the third party is selected carefully and will be required to have appropriate security measures in place.
RIACT is the data controller of your personal information.